Help & Support

Quick Help Guide

Need assistance? Here's how to get help:

1. Check the FAQ section below for common questions
2. Review the tool-specific help documentation in each tool's page
3. Contact us through:
   • Email: support@readabilit.com
   • Contact form on our contact page
   • Live chat (when available)

Pro tip: Most tools have detailed instructions and examples right on their pages. Just scroll down below the tool to find them.

Benefits of Creating an Account

Creating a free account gives you several advantages:

• Track and access your uploaded files history
• Save your preferences and settings
• Receive updates about new features
• Access to premium features (coming soon)
• Increased file size limits

Frequently Asked Questions

Data & Privacy

Q: Is my uploaded data shared with third parties?

No, we do not share your data with any third parties. However, please note that:

• Uploaded data is accessible to anyone who has the unique URL
• We may occasionally analyze uploaded data for error detection and performance optimization
• All data processing happens on our secure servers

Q: Is my data secure?

We take security seriously and employ industry-standard security measures. However, for sensitive data, we recommend using our offline/downloadable version.

Tools & Features

Q: Can I use Readabilit offline?

Yes! Readabilit is available as a Progressive Web App (PWA) that works offline:

1. Open Readabilit in Chrome, Firefox, or Edge
2. Look for the "Install Readabilit" button in your browser's address bar
3. Follow the installation prompts

Note: Some features requiring server processing may not be available offline.

Q: How do I request new features?

We welcome feature requests! You can:

1. Submit them through our contact form
2. Email us at support@readabilit.com

Technical Support

Q: I found a bug or security issue. How do I report it?

Please report any technical issues or security concerns immediately:

1. Use our contact form with subject "Bug Report" or "Security Issue"
2. Email us at contact@readabilit.com
3. For critical security issues, please allow 24-48 hours for our response

Note: While we appreciate security reports, we currently do not offer a bug bounty program.

Q: The tool isn't working. What should I do?

Try these troubleshooting steps:

1. Clear your browser cache
2. Try a different browser
3. Check if you're using the latest version
4. Contact support if issues persist